Frequently asked questions


Have questions about shipping your car? We have provided the answers to the most frequently asked  transport questions. If you don’t find what you’re looking for here, please contact our dedicated representatives at (954) 998-1823 or email to help you find the answer your looking for.

“How much does it cost to ship a car?”

The cost will be based on a couple of things; pickup and delivery locations, distance,  type of vehicle and vehicle’s condition. To get the exact cost of your vehicle transport, we recommend speaking to our transport specialists with the specifics about your transport.

 “Can I place items in my vehicle?”

 The Department of Transportation prohibits the transport of household goods (personal belongings) in vehicles being transported. Personal items are not insured by the carrier’s insurance. An auto carrier can be fined and your items can be confiscated during routine inspections. 

 “How long does it take to ship a vehicle?

It all depends on the location and destination of the vehicle. On average vehicle transports take 1-2 weeks. Pick-up times can be anywhere from 1-3 days and an additional 5-8 days for delivery.

“How far in advance should I book?

To better meet your pick-up and delivery requirements, we suggest you schedule your vehicle transport a week in advance. If you are in need of expedite auto transport we have those services available.

“Do you guarantee pick up/delivery date?”

No – Although we are very accurate with our pickup/delivery dates, we do request a 3-4 day window for most common metropolitan areas and a 5-6 day window for uncommon areas.

“Do you guarantee pickup/delivery time?”

No – Although we are very accurate with our pickup/delivery times, ETA’s are just approximates and serve the customer as a general guide to the status of their vehicle.

“Can I track my vehicle for status update?”

Yes – You can contact us via phone or email to request a vehicle status. Just provide us with your order number or vehicle type and pickup/delivery locations.

“Can I transport an inoperable vehicle?”

Yes – We can transport non running vehicles Although if your vehicle is inoperable, it must still roll, steer and break properly. Make sure you communicate to our transport specialist that your car is non-operational

“Is my vehicle insured during transport?”

Yes – Vehicles are insured up to $100,000 on the open carrier and up to $250,000 on the enclosed carrier. Your vehicle is fully insured against negligent damaged caused by carrier or carrier equipment failure during transport.

“What should I do if there’s any damage to my vehicle?”

If your vehicle is damaged during an auto transport, all damage should be noted on your bill of lading. Obtain the driver’s signature acknowledging the damage and contact us immediately via phone before signing any paperwork.

“Do I have to be present for pickup/delivery?”

Yes and No – At pick-up and delivery you or someone assigned by you must be present to inspect the condition of the vehicle and sign the bill of lading.